These terms explain how you may use the Converxio website and the basis on which we provide Meta advertising services to businesses. “We”, “us” and “Converxio” mean Converxio. “You” means the person using this site or the business engaging our services.
Questions about these terms can be sent to hello@converxio.io.
Using this website and engaging us
Please read these terms before using this site or engaging us. Our services are for business use. If you engage us on behalf of a business, you must be at least 18 and authorised to act for it.
Submitting an enquiry or booking a call does not commit you to a paid service. Before work begins, we confirm the scope, timing, budget and any fees with you in writing. These terms form part of a service engagement when you accept them with that written agreement. If an expressly agreed term differs from this page, the specific written agreement takes priority, subject to rights that cannot be excluded by law.
Our services
We build and manage Facebook and Instagram advertising campaigns. Depending on the agreed scope, this includes campaign strategy, account setup, targeting, ad copy and creative, tracking, optimisation and routing leads into your CRM.
We will provide the agreed services with due care and skill. Timing depends on receiving the account access, business information and approvals needed to run the work. We will let you know about delays that affect the agreed plan.
The 14-day free trial
- Our work is free for 14 days. There is no management fee, setup fee or creative fee during the trial, and no card, deposit or payment to Converxio is required up front.
- You pay for advertising. Ad spend is billed directly to you by Meta through your own ad account. The minimum budget is AUD $50 per day.
- The trial covers 14 days of live advertising. We confirm the campaign launch and trial dates with you before it starts.
- Places are limited. We offer five trials per month and confirm availability and suitability with you before starting.
- Continuing is your choice. Paid management only begins if you decide to continue and accept the quoted fees. The trial does not automatically enrol you in a paid service.
- You keep what we build. If you stop after the trial, you keep the campaign setup, creative, audiences, account data and leads generated for your business.
The offer is also explained on our 14-day trial page.
Fees and advertising spend
Management fees depend on your market and campaign scope. We confirm the amount, billing schedule, payment due dates and any applicable GST in writing before you commit. Additional work or changes to fees require your agreement.
Advertising spend is separate from our management fees and is paid directly to Meta. You approve the campaign budget and keep a valid payment method on your ad account. We will not increase your agreed budget without your approval. Any separately charged software or third-party services must also be agreed with you before we incur the cost.
Your responsibilities
- Provide accurate information about your business, offers, prices, service area and any licences or qualifications relevant to your advertising.
- Provide appropriate account access and timely feedback or approvals. Keep your own login details secure and tell us if access may have been compromised.
- Only supply content, images, trademarks and customer information that you have permission to use and share for the agreed work.
- Review business claims in proposed ads and tell us promptly if an offer changes or information becomes inaccurate.
- Handle enquiries, quotes, bookings and the delivery of your own services. Contact leads lawfully and respect their privacy and communication preferences.
You must not use this website or our services for unlawful, misleading or abusive activity, to send spam, introduce malicious software or gain unauthorised access to systems.
Account ownership, creative and leads
Campaigns run in your own Meta ad account, with partner access for us. You retain control of the account, audiences, pixel data and leads. Leads generated for your business are not shared with, resold to or passed to another client.
You keep the campaign setup, ad copy and creative we produce specifically for your business, including during the free trial. Your own materials remain yours. Any third-party assets or platform features remain subject to their licences and platform terms; we will identify any relevant usage restrictions before using them.
Our pre-existing tools, methods and general templates remain ours. That does not prevent you from continuing to use the deliverables we create for your campaigns after the engagement ends.
Results and third-party platforms
Advertising performance varies with the market, budget, offer, competition, seasonality and how leads are followed up. Case studies describe results for those clients in those circumstances. They are not a promise of a particular lead count, cost per lead, booking volume, revenue or return for your business.
Meta and other providers operate their own platforms under their own terms. Ad reviews, policy changes, outages and account restrictions can affect delivery. We will communicate material issues and work with you on reasonable next steps. This does not remove our responsibility for the services we provide or any rights you have under law.
Cancellation and ending the work
After the trial, management is month to month. There is no minimum term, no exit fee and no notice period beyond the month you have already paid for. You can tell us you want to stop at any time by emailing hello@converxio.io. We will confirm the final service date and coordinate the campaign handover with you.
You can also ask us to pause campaigns sooner. Advertising can continue to incur charges until campaigns are paused; stopping management alone does not switch off your Meta billing. We will confirm the campaign status with you, and you retain access to pause ads in your own account.
If an engagement needs to pause because of missing access, an overdue agreed fee or a material breach, we will explain the issue and give you a reasonable opportunity to resolve it where practicable. Work may be paused immediately where necessary to address unlawful activity, a platform requirement or a security risk. We will notify you promptly and address any fees for work not supplied in line with our agreement and applicable law.
Refunds and your legal rights
Nothing in these terms excludes, restricts or modifies a consumer guarantee, remedy or other right that cannot lawfully be excluded, including under the Australian Consumer Law where it applies. If our services do not meet an applicable guarantee, you retain the remedies available under law.
For a billing concern, cancellation adjustment or refund request, email us with the relevant details so we can review it against the work supplied, your agreement and your legal rights. Meta handles charges and credits on its platform; we can help you identify the relevant campaign charges. This does not limit any claim you may have against us.
Read more about consumer rights and guarantees from the ACCC.
Privacy and confidential information
Our Privacy Policy explains how we handle personal information. Each party must protect the other’s non-public business information and use it only to deliver or receive the agreed services, except where disclosure is authorised or required by law. Service providers and professional advisers may receive information where needed for that purpose, with appropriate confidentiality protections.
Website content
The text, branding and other materials on this website belong to Converxio or their respective owners. You may read and share links to our content for legitimate business purposes. Reproducing or republishing it commercially requires permission, except where the law allows it. This does not affect your rights to your own campaign deliverables.
We aim to keep the website accurate and available, but information may change and interruptions can occur. Confirm the details relevant to your engagement with us before committing.
Changes to these terms
We may update this page as our services change. The date at the top identifies the current version. Updates do not retrospectively change an existing engagement. Material changes to your agreed services or fees will be put to you in writing for agreement before they take effect.
Questions and disputes
Email hello@converxio.io with any question or concern. We will discuss it with you and try to reach a practical resolution. Nothing in these terms prevents either party from seeking urgent relief or exercising a right to contact a regulator, court or tribunal.